Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must request a return within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that do not meet these criteria will not be accepted for return.
How to Initiate a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including opened skincare products and gift cards. If you have any questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about your options before completing your order.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us at glowvaultonline.com.